Dutch Quality Manager
hace 4 semanas
We are seeking a talented and experienced Quality Manager to join our team in Tangier, Morocco.
As a Quality Manager, you will be responsible for ensuring that procedures are followed and quality is assured.
You will work closely with the Team Manager to discuss reporting and make adjustments where necessary.
In this role, you will also work with colleagues from the call centre and the quality manager of the customer.
Your key responsibilities will include:
- Driving performance by partnering with operational management to conduct a quantitative and qualitative analysis of performance.
- Providing quality solutions to improve performance based on KPIs.
- Attending calibrations with the Team Manager every month to assess team performance.
- Applying calibration for the team.
- Managing these sessions and ensuring that everyone scores according to the guidelines.
You will also be responsible for:
- Observing team members' performance, providing feedback, and coaching individuals to grow and develop.
- Through Business Reviews, you will discuss current performance with the customer and make plans for the future.
We offer a competitive salary, bonuses, complementary health insurance, and a contract of indefinite duration.
Our company, Recruit4Work Sl, is a professional environment with Belgian and Belgian-Moroccan management.
We are looking for someone who is stress-resistant, has good numerical insight and analytical skills, and can work proactively and independently.
You should have at least 5 years of work experience in a managerial position, preferably in the contact centre industry.
You should also be able to speak Dutch fluently and have a good understanding of English and French.
We are looking for someone who is enthusiastic, proactive, and has a hands-on mentality.
Our company is committed to providing a comfortable and supportive work environment.
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