Business Analyst
hace 4 días
About the Role: We're seeking a highly skilled Business Analyst to join our team in Sofia, Bulgaria. As a key member of our credit risk management team, you will play a crucial role in analyzing financial data and credit reports to evaluate the creditworthiness of potential and existing customers.
Your Responsibilities Will Include:
- Monitoring customer accounts, including timely payments, correct cash application, account reconciliation, and match-ups
- Researching and responding to all customer inquiries, including questions regarding credit holds, credit line availability, collection/past due issues, and account reconciliation
- Analyzing financial data and credit reports to evaluate the creditworthiness of potential and existing customers and defining appropriate credit limits
- Establishing credit limits and payment terms for customers based on their creditworthiness and payment history
What You'll Bring to the Role:
- 6 months experience in customer service, back office administration, or collections
- Bilingual in both Italian and English
- Strong analytical skills, responsiveness, and results orientation
- Attention to detail
- Exceptional work ethic
- Currently reside in Sofia, Bulgaria, and ability to commit to several days of work each week in the TTEC Sofia, Bulgaria office and work at home other days
- Quiet workspace in your home free of all distractions and reliable high-speed internet connection
What You Can Expect:
- A supportive environment that encourages career growth and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A competitive base salary starting at approximately €35,000 per year, plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health, and wellness incentives
About TTEC:
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology with humanity. Our diverse and inclusive workforce makes us stronger, and we strive to create a workplace where everyone feels valued, belongs, and can be their authentic selves.
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