Strategic Account Manager

hace 1 semana

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España beBee Careers A tiempo completo
Account Manager Spanish Market

We are seeking an experienced Account Manager to join our Customer Experience team in the Spanish Market. As a key member of our team, you will be responsible for acting as a consultant to existing customers, increasing client satisfaction, and fostering long-term relationships.

The Role

This is a challenging and rewarding opportunity to work with a diverse portfolio of clients, understanding their requirements through regular video calls, and providing product updates and engagement.

  • Build strong client relationships and understand their needs through regular communication.
  • Serve as the primary contact for all client experience-related needs.
  • Identify upsell opportunities to enhance client satisfaction and add value.
  • Proactively analyze your portfolio to inform decision-making and create action plans for each client.
  • Recognize trends and potential weaknesses, reporting them proactively and helping to improve customer journeys and our product.
  • Collaborate with teams such as Sales, CX, Product, Engineering, and Finance to meet company goals.
  • Demonstrate strategic analytical skills and organizational excellence.
  • Be tech-savvy.
  • Manage customer portfolios (B2B) with at least 1 year of experience.
  • Experience with SaaS environments is a plus.
  • Exhibit excellent communication and empathy skills.
  • Be capable of multitasking, problem-solving, and teamwork.
  • Proactively suggest new ideas.
  • Handle churn cases and retention strategies.
  • Experience with upselling and working with KPIs.
  • Proficiency in Spanish and professional English is required.
Key Responsibilities:
  • Client Relationship Management: Build and maintain strong relationships with existing customers, understanding their needs and requirements.
  • Consulting: Act as a consultant to existing customers, providing product updates and engagement.
  • Upselling: Identify opportunities to enhance client satisfaction and add value.
  • Portfolio Analysis: Proactively analyze your portfolio to inform decision-making and create action plans for each client.
  • Customer Journey Improvement: Recognize trends and potential weaknesses, reporting them proactively and helping to improve customer journeys and our product.
Benefits:
  • High-growth environment.
  • Ongoing training and development tailored to your needs.
  • Healthy lifestyle perks.
  • Expense savings.
  • Language classes.
  • Competitive salary benefits.

This is a fast-paced and dynamic role that requires strong analytical skills, excellent communication and empathy skills, and the ability to work effectively in a team environment. If you have a passion for building strong client relationships and driving business growth, we encourage you to apply for this exciting opportunity.

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