Head of Digital Workplace and Collaboration
hace 3 semanas
Werfen is a family-owned, innovative company founded in 1966 in the diagnostics industry. With its headquarters in Barcelona, Spain, it operates directly in 30 countries, more than 100 territories through distributors, and with a workforce of 7000 employees. Werfen is a specialized diagnostics company committed to providing innovative solutions to hospitals and laboratories, powering patient care around the world.
Job OverviewThe Head of Digital Workplace and Collaboration is a role reporting to the Director of Global IT Infrastructure and Support in the IT division. This position will lead the strategic vision and execution of our digital workplace and collaboration environment. The successful candidate will play a pivotal role in leveraging technology to enhance employee experience & agility, drive operational efficiencies, and facilitate effective communication and collaboration across the organization.
Key Accountabilities- Responsible for the global effectiveness and efficiency of all digital workplace solutions including collaboration technologies, device deployment & management, end user storage, desktop virtualization, printing, telephony.
- Collaborate with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity and satisfaction.
- Develop and drive the strategic roadmap for the digital workplace and collaboration initiatives aligned with the organization's goals and objectives.
- Ensure the scalability, security, and reliability of digital workplace infrastructure to support the evolving needs of the organization.
- Foster a customer-oriented culture, security by design capability and mindset driven by continual service improvement techniques.
- Define and promote user-centric design principles to enhance the overall digital workplace experience and dexterity for employees.
- Establish governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices.
- Monitor and enforce adherence to governance policies, addressing any compliance issues or security vulnerabilities proactively.
- Champion best practices for virtual collaboration, including video conferencing, instant messaging, document collaboration, and project management.
- Analyze data and feedback to identify opportunities for optimization and continuous improvement in digital workplace capabilities.
- Assess and describe capabilities needs, select, recruit and retain talents based on Digital Workplace & Collaboration and IT division's strategy and objectives.
- Lead the development of training programs, resources, and support mechanisms to promote adoption and proficiency.
- Set yearly performance objectives, conduct performance and salary reviews.
- Develop and control the annual Opex and Capex budgets for Digital Workplace and Collaboration to achieve the annual set targets.
- Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of digital workplace initiatives.
- Oversee the purchasing process together with stakeholders ensuring the selection through RFP (if required), contract negotiation and signature of technology and services.
- Evaluate, select, and deploy tools and platforms that enable seamless communication, knowledge sharing, and teamwork among employees, regardless of their location or device.
- Manage relationships with technology vendors, service providers, consultants and associated contracts to ensure the successful delivery of digital workplace solutions and services.
- End Users
- Infrastructure and Support organization
- IT Leadership Team
- Enterprise Architect
- Information Security
- PMO
- Enterprise Application & Development
- Business stakeholders
- Vendors / Service providers
- Master degree or equivalent in Computer Science or in a related field.
- Minimum five years of IT workplace management, leadership responsibilities, managing teams.
- Strategic planning, organization design and development experience.
- Vendor management and service externalization experience.
- IT transformational initiatives in complex and dynamic environments experience.
- Experience in merger, acquisition, or divestiture, including due diligence, day 1 readiness, and integration/carve-out execution.
- Knowledge of collaboration technologies, device deployment & management, cloud storage, Workplace AI, Desktop virtualization.
- Knowledge of the Enterprise Service Management (ITSM/ITIL).
- Value driven mindset embedding security, standardization, user experience and continuous improvement disciplines.
- Track record of budget and cost management.
- Organized, ability to plan for short-, mid- and long-term objectives.
- Ability to work independently and take decisions in alignment with management.
- Excellent analytical, problem-solving and decision-making skills.
- People-, customer- and service-oriented mindset.
- Communication and persuasion skills.
- Excellent English communication skills (written and oral), at ease interacting with management.
Travel to main Werfen locations is expected for this position (one visit per quarter, on demand as required).
People Manager Core Competencies- Building Talent
- Customer Focus
- Decision Making
- Driving for Results
- Driving Innovation
- Emotional Intelligence Essentials
- Effectively carries out the expectations of Werfen People Managers as defined in Werfen's Role of the Manager program.
- This includes maintaining regular, at minimum once a month, and transparent communication with the team through effective use of formal one-on-one meetings with direct reports and team meets.
- Managing performance issues and conflict proactively; uses judgement in consulting with department leadership and Human Resources.
- Responsibility for the team's compliance in terms of training, and fulfillment of their tasks and objectives as well as onboarding of new employees and development of the existing team.
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