Business Development Professional for Italian Entrepreneurs

hace 2 semanas


Barcelona, Barcelona, España Qonto A tiempo completo

We are seeking a Business Development Professional to join our team in Italy. Salary: €40,000 - €60,000 per annum, depending on experience. As a key member of our Customer Care Onboarding team, you will be responsible for ensuring customer satisfaction and continuously improving our processes and compliance.

About Qonto:

We are the leader in online business banking for SMEs and freelancers, offering an innovative product with 24/7 customer support and clear pricing. Our mission is to make day-to-day banking easier for entrepreneurs, and we're committed to fostering a welcoming environment where everyone can thrive.

Your Responsibilities:

  • Be a Qonto Ambassador and delight our Italian entrepreneurs by making sure their concerns and questions are answered via email and phone
  • Remediate and fix issues on past onboarded accounts thanks to new compliance procedures following the local Italian regulator
  • Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams
  • Take ownership of specific end-to-end projects and identify anomalies, optimize, and set up new ways of problem-solving by keeping your colleagues up to date on all of this

What You Can Expect:

  • An interesting international environment with teammates from around the world
  • A supportive team that helps each other to be the best they can be
  • New ways of working and continuous improvement methods
  • Hands-on culture, taking on responsibilities and decision-making


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