Cloud Infrastructure Specialist
hace 4 semanas
We are seeking a skilled Cloud Infrastructure Specialist to join our team at Amazon Web Services. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our global infrastructure.
The ideal candidate will have a strong background in engineering operations and a passion for delivering high-quality results in a fast-paced environment. You will be responsible for assisting in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility, ensuring that mission-critical servers maintain better than 99.999% uptime.
You will also be responsible for monitoring and troubleshooting all mechanical, electrical, HVAC systems, voice/data, chiller systems, and generators. Additionally, you will provide assistance to contractors or data center engineers to ensure proper operation and maintenance of all facility equipment.
As a Cloud Infrastructure Specialist, you will have the opportunity to work on complex problems with thousands of variables impacting the supply chain. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
Key Responsibilities:
Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility.
Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems, and generators.
Provide assistance to contractors or data center engineers to ensure proper operation and maintenance of all facility equipment.
Qualifications:
An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
An aptitude for troubleshooting and problem-solving complex issues.
Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
An ability to follow procedures, system documentation, and track issues through appropriate entries into a Trouble Ticket system.
Prioritize appropriately in a complex, fast-paced environment.
Willingness to take ownership for technical issues brought by the customer base.
Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.
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