Scheduling Specialist for Life Sciences Leader

hace 4 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
About Teleperformance Spain

We are a global leader in customer experience management and contact centre business process outsourcing, operating across all business sectors and continents on behalf of major international companies. Our company employs around 420,000 people working in over 265 languages, in 88 countries.

Our main goal is to make our employees proud to belong to Teleperformance through job satisfaction and a great work environment. We strive to inspire and motivate our team members.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for skilled professionals to join our team.

About the Role

This full-time position involves working as a Scheduling Specialist on behalf of a world-renowned leader in life sciences, known for their high-quality research products. Your tasks will include providing clients with queue services, scheduling maintenance appointments between Field Engineers and end customers, communicating via phone/email with end customers, ensuring parts ordering, and coordinating with internal departments.

You will also be responsible for scheduling Field/Customer/Sales communication, keeping customers informed about schedules, and registering customer interactions/status in CRM.

Requirements
  • Experience in data management and management systems
  • Native/advanced level of Spanish
  • B2 level of English or higher
  • Experienced user in CRM
  • Ability to quickly learn new processes and tools
  • Good verbal and written communication skills in appropriate language
  • Motivation & personality for seeking customer satisfaction and resolution
  • Ability to take initiative, prioritize, and manage time effectively
Salary and Benefits

The estimated annual salary for this role is €21,000 - €22,000 depending on qualifications and experience. Additional benefits include:

  • A full-time position with working hours from Monday to Friday from 9am to 6pm
  • A comprehensive attendance bonus of up to €1,800 per year
  • An opportunity to participate in our Referral Program and earn up to €2,000
  • Considerable investment in employee career development training
  • A modern and dynamic work environment
  • Remote work options available within Spain


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