Medical Specialist for Patient Safety and Pharmacovigilance
hace 1 mes
Company Overview:
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. With a strong presence across the world, we play a vital role in the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies.
About the Role:
This Medical Information and Adverse Event Intake Specialist position will put you at the forefront of patient safety. You will be working closely with healthcare professionals and patients to provide key medical information call center services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.
Responsibilities:
* Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
* Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, and coordinating translations.
* Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
* Build a positive, collaborative team environment with lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
* Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
* Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
* Participate in training across lifecycle safety process service offerings, participate in working groups as applicable in the implementation of new initiatives, identification, and implementation of process efficiencies.
Requirements:
* Bachelor's Degree in a Life Science is required.
* Excellent written and verbal skills in English (min. C1) and Danish language (min. C2/native).
* Knowledge of Norwegian language will be considered a valuable plus.
* Experience in lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
Estimated Salary:
$80,000 - $120,000 per year, depending on experience and qualifications.
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