Senior UX Research Operations Coordinator

hace 4 semanas

Alcobendas, Madrid, España Adaptavist A tiempo completo
About the Role

The Research Operations Coordinator at Adaptavist plays a vital role in ensuring the smooth operation of our research projects. This position requires strong organisational skills and attention to detail, as the main responsibility is to ensure our research projects run efficiently and effectively. The Research Operations Coordinator sets high standards for our work, speeding up the research process without compromising quality, managing research tools effectively, simplifying the process of finding research participants, and ensuring compliance with GDPR and other relevant regulations to protect personal data.

Key Responsibilities

- Establish and maintain best practices for recruiting and engaging participants, ensuring consistency across the team.
- Develop Standard Operating Procedures (SOPs) for research activities, complete with detailed processes and documentation, to increase clarity and operational efficiency.
- Collaborate with researchers to create pre-defined templates to format reports, charts, and presentations, ensuring a consistent and professional presentation of research findings.
- Define and deliver on a UX research operations roadmap that improves efficiency and addresses gaps.
- Maintain awareness and ensure compliance with GDPR and other relevant data protection laws to protect participant information and meet legal standards.

What We're Looking For

- Background in UX or Market Research Operations, with a knack for managing tasks and coordinating efforts smoothly.
- Confident in performing well under pressure, delivering top results even when the stakes are high.
- Skilled at engaging with key stakeholders, using your influence to guide decisions and bring everyone on board with research findings.
- Experienced in guiding diverse teams, demonstrating what effective research looks like and integrating it into projects for maximum impact.
- Proven ability to handle multiple projects at once, keeping everything organized and on track within UX or market research settings.
- Expert at connecting with various audiences, using social media and databases to recruit specific groups, even in challenging B2B environments.
- Ability to lead and inspire teamwork across different departments, championing customer-focused research to drive innovation and quality.

About Adaptavist

Adaptavist is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha. We make change happen. From anywhere. Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

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