Data and AI Transformation Manager
hace 1 semana
About the Role
We are seeking a Data and AI Transformation Manager to join our team at SAS. This role will involve establishing and building broad relationships with customers to adopt and expand usage of the SAS software and solutions.
As a Data and AI Transformation Manager, you will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution.
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data-driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.
- Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.
About You
To be successful in this role, you will need previous experience in a similar role within the technology industry. Ideally, you will have a bachelor's or master's Degree in a Technical or Business subject, or equivalent qualification. Knowledge of Data Management, Analytics and AI (Artificial Intelligence) is also required.
What We Offer
At SAS, we offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Our Culture
We believe our people make the difference. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.
Additional Information
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.
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