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Field Service Engineer

hace 1 mes

Barcelona, Barcelona, España Mygwork A tiempo completo
Beckman Coulter Diagnostics Field Service Engineer

This role is part of the Customer Care team located in Barcelona, Catalunya, and will be remote. As a Field Service Engineer, you will provide frontline support by resolving customer problems and issues through technical expertise and troubleshooting.

You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers, and verify the operational performance and data quality of systems.

This position is a key member of the East Area and reports to the Service Supervisor responsible for Field Service. If you thrive in an amazing role and want to work to build a world-class service organization, this is the opportunity for you.

Key Responsibilities:
  • Develop and build knowledge to understand the industry, the company, the products, tools, and the team.
  • Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment.
  • Support a strong leadership team involved in key projects to deliver successful installations for our customers that meet their requirements and that of our company.

The essential requirements of the job include:

  • Associate degree (prefer technical, biomedical, instrumentation, electrical engineering, or related) or validated equivalent experience.
  • Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.