Customer Support Specialist

hace 2 semanas

Granada, Granada, España Booksy International Sp. Z O.O. A tiempo completo

About Us

At Booksy International Sp. Z O.O., we're dedicated to providing a seamless online booking experience for our clients. As a key member of our team, you'll play a vital role in ensuring our customers' satisfaction and optimizing their use of our platform.

Your Mission

As a Customer Support Specialist, your primary objective will be to provide exceptional service to our B2B customers. You'll be responsible for resolving their issues in a friendly and helpful manner, ensuring their online booking experience is flawless.

Your Responsibilities

  • Ensure the fulfillment of Booksy customers' needs
  • Guarantee customer satisfaction following each interaction
  • Monitor daily KPIs to deliver a high level of satisfaction
  • Provide a responsive, efficient, and seamless experience
  • Identify and resolve customer issues
  • Represent the voice of the customer
  • Report customer feedback to enhance our solution

What We Offer

  • The opportunity to work with a fast-growing beauty marketplace
  • Flexible working hours and remote work options
  • A welcoming team environment
  • Opportunities for professional growth and development

Requirements

  • Successful experience in a similar role or within customer service
  • Strong communication and diplomatic skills
  • Ability to work autonomously and collaborate with the team
  • Passion for problem-solving and commitment to improving the customer experience

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