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Finnish Speaking Team Leader
hace 1 mes
Viking is seeking a highly skilled and experienced Finnish speaking Team Leader to join our team in Torrevieja. As a Team Leader, you will be responsible for leading a team of customer support specialists who provide assistance to travel insurance customers who suffer from incidents, illnesses, or injuries while traveling abroad.
Key Responsibilities:
- Lead a team of customer support specialists to ensure high-quality service delivery.
- Develop and implement training programs to enhance team members' skills and knowledge.
- Monitor and maintain service levels, KPIs, and SLAs to ensure excellent customer experience.
- Collaborate with other departments to ensure seamless service delivery.
- Recruit, train, and develop team members to achieve business objectives.
Requirements:
- Proven experience as a Team Leader in a customer-facing role.
- Excellent communication and leadership skills.
- Fluent in Finnish and English (additional languages are a plus).
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
