Senior Data Analyst

hace 4 semanas

Madrid, Madrid, España Sustainalytics A tiempo completo
Job Title: Senior Data Specialist, Level II

Job Summary:

We are seeking a highly skilled Senior Data Specialist to join our team in Madrid. As a Level II Senior Data Specialist, you will be responsible for handling complex data and data product cases escalated from Level I support teams, Customer Success Managers, Sales, and senior managers.

Key Responsibilities:

  • Manage complex client issues and lead strategic client calls to resolve data-related queries.
  • Work closely with Client Support, Customer Success Managers, Data Content, and Subject Matter Experts to understand and resolve data issues.
  • Track, evaluate, and determine the resolution approach for complex data issues escalated from the Level I team.
  • Respond immediately to escalations from L1 managers, CSMs, Sales, and Senior Management.
  • Develop and maintain expertise in investment data points and calculations to address client queries and escalations.
  • Prioritize issues based on severity and impact, and provide timely updates, follow-up, and resolution.
  • Enhance knowledge and improve data quality processes across internal teams.
  • Stay current on financial regulations and updates.
  • Leverage data to drive decision-making processes, defining, tracking, and analyzing key performance indicators (KPIs).

Requirements:

  • Solid understanding of the financial industry and a passion for investment data.
  • Excellent writing, communication, problem-solving, organizational, and analytical skills.
  • Ability to lead external calls and clearly communicate and explain complex data issues and investment subjects.
  • Strong client-centric mindset, self-learning ability, and time-management skills.
  • Basic knowledge or willingness to learn essential tools and technologies such as SQL, Python, and AWS.

What We Offer:

A hybrid work environment, flexible work arrangements, and a range of benefits to enhance your work-life balance.

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