Customer Service Representative with High Level of Turkish Language Skills
hace 2 semanas
About Us
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.
Our Client
Our client is a leading manufacturer of hygiene, health, and nutrition products, renowned for their commitment to protecting, healing, and nurturing people worldwide.
Job Overview
As a Customer Support Agent, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner, striving for first-contact resolution.
Key Responsibilities
- Provide exceptional customer service via various communication channels, including phone, email, and chat.
- Develop a thorough understanding of our client's products and services.
- Offer personalized solutions to customer queries, demonstrating a proactive approach to problem-solving.
- Collaborate with customers to analyze their problems and provide individualized solutions.
- Embody our company values and act as a brand ambassador.
Requirements
- Fluent level of Turkish with exceptional grammar and spelling skills.
- High level of English (both written and spoken).
- Genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- Professional outlook and proactive approach to problem-solving.
What We Offer
- Competitive salary and incentives for top performance.
- Opportunities for professional growth and development.
- Hybrid work arrangement, with 3 days per month at the office and the rest working from home.
- Access to ongoing training and development programs.
- Employee Assistance Program and Employee Benefits Club.
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