Senior IT Administrator

hace 1 semana

Madrid, Madrid, España Pactera EDGE A tiempo completo

About the Role:

Pactera EDGE, a global provider of technology and digital platform services, is seeking a highly skilled Senior IT Administrator to join their team. This individual will be responsible for supporting the European team's activities and growth, working on global projects, and ensuring the smooth operation of the company's IT infrastructure.

Key Responsibilities:

  • Provide helpdesk support for European offices and operations.
  • Define, manage, and ensure the evolution of the systems architecture, including hardware infrastructures, servers, and network components.
  • Develop and implement improvement and transformation projects, and ensure the systems' architecture is aligned with business needs.
  • Monitor and maintain current systems, including O365, Azure, Netapp, and VMware.
  • Develop action protocols for IT service incidents and resolve them or escalate as needed.
  • Define and execute backup policies.
  • Manage suppliers and contracts for IT and phone services.
  • Collaborate with the Infosec team to ensure compliance with policies, procedures, and internal controls related to IT security.
  • Update the business continuity plan and Disaster Recovery plan.
  • Maintain updated documentation of IT procedures.
  • Manage the inventory and warranty of all IT assets in Europe.

Requirements:

  • Experience in VMware virtualization on NetApp.
  • Experience in Cloud Azure and AWS environments.
  • Advanced knowledge of Windows OP.
  • Excellent communication and dialogue skills with different corporate levels.
  • Experience in network administration.
  • Experience in administration of Office 365.
  • English proficiency sufficient to work in this language.

Preferred Skills:

  • Desktop/Laptop support (Hardware/Software/Local Office Applications, Encryption, Security settings).
  • Active Directory.
  • Office Telecom and Voice Over IP knowledge.
  • Network and storage.
  • Basic Office 365 knowledge.
  • Asset Management (IT assets in and out and IT asset life cycle).
  • Vendor and supplier management.
  • Alarm management in the office (managing alarm PINs and availability 24h).
  • Onboarding and offboarding and Physical Office Access management (assigning card or fingerprint, also deleting users from system).

About Pactera EDGE:

Pactera EDGE is a global digital and technology services company that brings together data, intelligence, and experiences to deliver human-centric solutions to complex business challenges. We are an equal opportunity employer and are committed to creating a diverse and inclusive work environment.

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