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hace 2 meses
Sd Worx is a leading European provider of Payroll & HR services with a global reach. We have offices in Europe and an office in Mauritius. Our goal is to bring people solutions to life, enabling companies of any size to turn Human Resources into a source of value for the business and the people in it.
Job DescriptionIn the architecture of Sd Worx Enterprise tooling, Salesforce plays a crucial role. As our Salesforce Administrator, you will be responsible for coordinating and collaborating with different stakeholders, such as product managers and specialists, to make our Salesforce Suite better and more user-friendly.
Key Responsibilities- Comprehend functional requirements from stakeholders and translate them into technical solutions.
- Ensure users understand and are satisfied with Salesforce configurations.
- Responsible for business requirements gathering: workflow analysis, user stories, and acceptance criteria.
- Create and refine business user stories.
- Share business and technical insights with the Product Owner.
- Gather, create, and maintain current and future business process flows for both internal use and Sd Worx' business.
- Use an Agile methodology to keep track of projects.
- Coordinate regularly with stakeholders, such as our Support Squad, Product Owners, and business owners.
- Perform manual user acceptance testing on digital products to ensure they meet requirements and function correctly.
- Create complex reports and dashboards to meet business requirements.
- Ensure minimal bugs in the Salesforce Suite.
- Provide technical support to our Support Squad to resolve configuration defects.
- Assess readiness to deploy each release.
- Stay informed about developments in the Salesforce technology stack, including all innovations included in future releases.
- Take ownership and follow up closely on projects assigned, ensuring targets are met.
- Create test plans, documents (e.g. Release Notes, Demo Videos, etc.), evaluate, and track testing results.
- Check the usability view of the product and ensure the best way to solve QA arising problems on projects.
- Degree holder in IT/IT-related fields or equivalent by experience.
- At least 3-5 years of experience in a similar role.
- SQL - Excellent analytical and problem-solving skills.
- Communicating ideas proactively and concisely.
- Autonomous and take initiatives when relevant.
- In-depth knowledge about the configuration of Salesforce Sales Cloud with proven work experience.
- Experience working with Azure DevOps would be a plus.
- Agile thinking and working.
- Being a team player and flexible.
- Excellent verbal and written communication (English), and ability to communicate and liaise with people at all levels in the organisation.
- Ability to work in a multi-cultural and international environment.