Logistics Delivery Experience Manager

hace 6 días

Madrid, Madrid, España Zooplus Services Ltd A tiempo completo
Logistic Delivery Experience Manager

At Zooplus Services Ltd, we're on a mission to create joy for pets and their parents. As a key member of our Operations & Logistics team, you'll play a vital role in delivering exceptional customer experiences across Europe.

Key Responsibilities:
  • Boost customer satisfaction through ongoing improvement of delivery quality and experience.
  • Improve the reliability of our delivery service.
  • Coordinate rollouts of new services and procedures with Delivery Service Providers.
  • Scout market innovation to drive superior and/or more cost-effective delivery solutions.
  • Manage strategic communication with DSPs and foster long-term cooperation.
  • Monitor customer satisfaction and set priorities and strategies per market.
  • Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
Requirements:
  • Graduate degree or equivalent in a relevant discipline.
  • Sound experience in logistics services.
  • Previous experience working in a customer-oriented and challenging logistics-based business.
  • Broad knowledge of methods for identifying customer requirements.
  • Demonstrated ability to manage projects.
  • High analytical competence and advanced IT skills, including MS Excel.
  • Profound knowledge of the Spanish Last Mile market and logistics.
  • Problem-solving, self-driven, and result-oriented work style.
  • Excellent written and verbal communication skills in Spanish and English.
  • Willingness to travel.

We're a hybrid team, working together across 10 European offices. We value diversity and inclusion, and we're committed to equal opportunity. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

  • Logistics Delivery Experience Manager

    hace 6 días

    Madrid, Madrid, España Zooplus Services Ltd A tiempo completo

    {"title": "Delivery Experience Manager", "subtitle": "Join our Operations & Logistics team", "content": "We are seeking a highly skilled Delivery Experience Manager to join our Operations & Logistics team at Zooplus Services Ltd. As a key member of our team, you will be responsible for ensuring the highest quality delivery experience for our customers across...

  • Logistics Delivery Experience Manager

    hace 5 días

    Madrid, Madrid, España Zooplus Services Ltd A tiempo completo

    {"title": "Delivery Experience Manager", "subtitle": "Join our Operations & Logistics team", "content": "We are seeking a highly skilled Delivery Experience Manager to join our Operations & Logistics team at Zooplus Services Ltd. As a key member of our team, you will be responsible for ensuring the highest quality delivery experience for our customers across...

  • Logistics Delivery Experience Manager

    hace 6 días

    Madrid, Madrid, España Zooplus Services Ltd A tiempo completo

    Job Title: Senior Delivery Experience ManagerAt Zooplus Services Ltd, we're on a mission to create joy for pets and their parents. As a Senior Delivery Experience Manager, you'll play a crucial role in ensuring our customers across Europe receive their orders with high-quality standards and lead times.About the Role:Act as an advocate for our customers,...

  • Logistics Delivery Experience Manager

    hace 6 días

    Madrid, Madrid, España Zooplus Services Ltd A tiempo completo

    Job Title: Senior Delivery Experience ManagerAt Zooplus Services Ltd, we're on a mission to create joy for pets and their parents. As a Senior Delivery Experience Manager, you'll play a crucial role in ensuring our customers across Europe receive their orders with high-quality standards and lead times.About the Role:Act as an advocate for our customers,...

  • Logistics Delivery Experience Manager

    hace 5 días

    Madrid, Madrid, España Zooplus A tiempo completo

    About ZooplusAt Zooplus, we're on a mission to create joy for pets and their parents. With over 20 years of experience in the pet category, we've become Europe's leading online pet platform, delivering happiness to over 9 million pet parents each year. Our core values of Care, Courage, Openness, and Simplicity drive us to grow, raise the bar for our...

  • Logistics Delivery Experience Manager

    hace 6 días

    Madrid, Madrid, España Zooplus A tiempo completo

    About ZooplusAt Zooplus, we're on a mission to create joy for pets and their parents. With over 20 years of experience in the pet category, we've become Europe's leading online pet platform, delivering happiness to over 9 million pet parents each year. Our core values of Care, Courage, Openness, and Simplicity drive us to grow, raise the bar for our...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus A tiempo completo

    **About Zooplus**Zooplus is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.**Job Description**We are seeking a highly skilled Delivery Experience Manager to join our team. As a...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus A tiempo completo

    **About Zooplus**Zooplus is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.**Job Description**We are seeking a highly skilled Delivery Experience Manager to join our team. As a...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus A tiempo completo

    **About Zooplus**Zooplus is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.**Job Description**We are seeking a highly skilled Delivery Experience Manager to join our team. As a...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus A tiempo completo

    **About Zooplus**Zooplus is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.**Job Description**We are seeking a highly skilled Delivery Experience Manager to join our team. As a...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus A tiempo completo

    Job OverviewWe are seeking a highly skilled Logistics Delivery Experience Manager to join our team at zooplus. As a key member of our operations team, you will be responsible for ensuring the highest quality standards and lead times for our customers across Europe.Key ResponsibilitiesAct as an advocate for our customers, supporting the local market and...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus A tiempo completo

    Job OverviewWe are seeking a highly skilled Logistics Delivery Experience Manager to join our team at zooplus. As a key member of our operations team, you will be responsible for ensuring the highest quality standards and lead times for our customers across Europe.Key ResponsibilitiesAct as an advocate for our customers, supporting the local market and...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus Services Ltd A tiempo completo

    About Zooplus Services LtdZooplus Services Ltd is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.Job SummaryWe are seeking a highly skilled Delivery Experience Manager to join...

  • Logistics Delivery Experience Manager

    hace 2 semanas

    Madrid, Madrid, España Zooplus Services Ltd A tiempo completo

    About Zooplus Services LtdZooplus Services Ltd is a leading online pet platform, delivering moments of happiness to over 9 million pet parents each year. Our mission is to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.Job SummaryWe are seeking a highly skilled Delivery Experience Manager to join...

  • Logistics Delivery Experience Manager

    hace 1 semana

    Madrid Centro, Madrid, España zooplus A tiempo completo

    Job DescriptionWe are seeking a highly skilled Delivery Experience Manager to lead our last mile delivery operations across Europe. As a key member of our operations team, you will be responsible for ensuring our customers receive exceptional delivery experiences in accordance with our high-quality standards and lead times.This role requires a strong...

  • Logistics Delivery Experience Manager

    hace 1 semana

    Madrid Centro, Madrid, España zooplus A tiempo completo

    Job DescriptionWe are seeking a highly skilled Delivery Experience Manager to lead our last mile delivery operations across Europe. As a key member of our operations team, you will be responsible for ensuring our customers receive exceptional delivery experiences in accordance with our high-quality standards and lead times.This role requires a strong...

  • Logistics Delivery Experience Manager

    hace 6 días

    Madrid, Madrid, España Zooplus Se A tiempo completo

    Job DescriptionWe are seeking a highly skilled Delivery Experience Manager to join our team at zooplus. As a key member of our operations team, you will be responsible for ensuring the highest quality delivery experience for our customers across Europe.Key Responsibilities:Act as an advocate for our customers, driving the development of our last mile...

  • Logistics Delivery Experience Manager

    hace 6 días

    Madrid, Madrid, España Zooplus Se A tiempo completo

    Job DescriptionWe are seeking a highly skilled Delivery Experience Manager to join our team at zooplus. As a key member of our operations team, you will be responsible for ensuring the highest quality delivery experience for our customers across Europe.Key Responsibilities:Act as an advocate for our customers, driving the development of our last mile...

  • Delivery Experience Manager

    hace 4 días

    Madrid, Madrid, España zooplus A tiempo completo

    Job DescriptionWe are seeking a highly skilled Delivery Experience Manager to join our team at zooplus. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction with our delivery services across Europe.Your primary focus will be on managing the last mile delivery process, working closely with our...

  • Delivery Experience Manager

    hace 4 días

    Madrid, Madrid, España zooplus A tiempo completo

    Job DescriptionWe are seeking a highly skilled Delivery Experience Manager to join our team at zooplus. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction with our delivery services across Europe.Your primary focus will be on managing the last mile delivery process, working closely with our...