NA Employee Relations Delivery Team Lead

hace 1 semana

Madrid, Madrid, España Importante empresa A tiempo completo
Job Title: NA Employee Relations Delivery Team Lead

At Importante empresa, we believe in creating a healthier, more equitable world. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. We are searching for a talented individual to join our North America Employee Relations Delivery Team as a Delivery Team Lead.

About the Role:

The NA ERLR Delivery Team Lead will play a key leadership role in the delivery and execution of key ERLR Delivery team strategies and initiatives for the NA region. This role will be responsible for managing operational activities and performance metrics of the region with support from their team of six ERLR Analysts. The role will set up, develop and lead their team of ERLR Analysts and will work collaboratively with the Regional Hub/s, Contact Center, and other GSHR teams to ensure seamless execution of the end-to-end ERLR operational processes.

Key Responsibilities:
  1. Case Management and daily operation
  2. People management
  3. Project management and Continuous improvement

The ideal candidate will have a strong background in HR and/or Payroll Service Center, with experience using Case Management tools and continuous improvement methodologies. They will be responsible for ensuring compliance of operational processes with local HR policies and legislations. The NA ERLR Delivery Team Lead will support the NA ERLR leadership to drive various projects across the region, including AI and continuous improvement initiatives.

Requirements:

Minimum Education: Associate's/Bachelor's Degree

Years of Related Experience: 4 - 6 years of related experience

Fluent in English and Spanish Language (written and verbal)

Experience working in an HR Function with ERLR related activities

Keen interest in further developing ERLR knowledge and understanding

Desire to lead and develop a talented team of ERLR Analysts

Ability to accurately collect information in order to understand and assess the clients' needs and situation

Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required

Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance

Strong attention to detail

Demonstrates discretion, professionalism and confidentiality

Enthusiastic team player with a strong drive to create a positive work environment

Will be trusted to secure and maintain confidential information

Ability to gather, consolidate and analyse data, understand what it means and develop insights and present reports

Implements improved processes to increase team efficiency and effectiveness

Ability to prioritize workload and provide timely follow-up and resolution

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