TOS Support Analyst

hace 4 semanas

Algeciras, Cádiz, España Maersk A tiempo completo
Job Title: TOS Support Analyst

Maersk is seeking a highly skilled TOS Support Analyst to join our team. As a TOS Support Analyst, you will be responsible for providing technical support and resolving issues related to the TOS platform.

Key Responsibilities:
  • Provide technical support and resolve issues related to the TOS platform
  • Communicate with clients and understand their requirements when issuing a ticket
  • Resolve both operational and technical incidents on TOS
  • Fulfill both operational and technical requests on TOS
  • Participate in the investigation of Root Causes for Major Incidents
  • Good self-learning skills and ease to navigate through TOS documentation to address issues on TOS
  • Good organizational skills when scheduling changes and communicating with the involved stakeholders
  • SOP development based on new procedures
  • Triage and determine the criticality of an incident quickly, so Major Incident Team and Terminals are aware ASAP of Major incidents
  • Find improvement areas on TOS or its infrastructure
  • Diagnose and troubleshoot EDI errors
  • Work on a fast-paced environment and able to adapt to changes quickly
Requirements:
  • Bachelor's degree in computer science or a related field is preferred
  • One to three years of experience as a support engineer
  • Good communication skills
  • Fluent in English. The position is based in Spain
  • Team working skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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