Medical Device Compliance Specialist
hace 1 día
We are seeking a highly skilled Medical Device Compliance Specialist to join our team at Edwards Lifesciences Gruppe. As a key member of our Quality Assurance department, you will play a critical role in ensuring that our medical devices meet the highest standards of quality and regulatory compliance.
Key Responsibilities- Investigate complaints and evaluate events to determine if they qualify as a complaint, manage customer relationships, and assess complaint information provided.
- Conduct additional investigations as needed, escalate as appropriate, and seek information and input from Product Safety, Engineering, and other departments/business units.
- Evaluate complaints for Medical Device Reporting to competent authorities, prepare and submit reports, and summarize findings.
- Plan agendas for and run meetings to discuss complaint issues with affected functions, identify assignable root cause, resolve open action items, and gather additional technical information.
- Identify problems and lead projects to improve processes, procedures, and/or practices, and recommend solutions.
- Bachelor's Degree in a related field.
- 3 years of experience in complaint handling or a related field.
- Experience working in a medical device, healthcare, or a related environment.
- Proven expertise in MS Office Suite and ability to operate general office machinery.
- Excellent written and verbal communication skills and interpersonal relationship skills.
- Demonstrated problem-solving, critical thinking, and investigative skills.
- Full knowledge and understanding of Edwards Lifesciences policies, procedures, and guidelines relevant to quality compliance.
- Good knowledge of medical terms and human anatomy.
- Full knowledge of Medical Device Vigilance regulations, and regulatory reporting regulations.
- Good knowledge of Good Documentation Practices (GDP) as it relates to complaint filing.
- Ability to manage confidential information with discretion.
- Attention to detail.
- Ability to interact professionally with all organizational levels.
- Ability to manage competing priorities in a fast-paced environment.
- Ability to work in a team environment, including inter-departmental teams and representing the department on specific projects.
- Ability to build productive internal/external working relationships.
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. We collaborate with leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives.
We offer a competitive compensation and benefits package, flexible working hours, remote working, pension plan, life insurance, medical plan, meal vouchers, service awards, enhanced leave benefits, employee stock purchase programme, employee assistance programme, comprehensive wellness programme, and more.
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