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Regulatory Cases Specialist

hace 2 meses

Barcelona, Barcelona, España Edreams Odigeo A tiempo completo
About the Role

We are seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for managing consumer regulatory complaints, data protection consumer rights cases, and collaborating with Legal Counsels to ensure excellent service.

Key Responsibilities
  • Manage legal customer complaints, including consumer organisation files, customer court cases, and regulatory consumer cases.
  • Manage data protection consumer rights cases.
  • Collaborate with Legal Counsels to ensure excellent service.
  • Support VIP tasks, including VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.
  • Support VIP Communications projects by collaborating with the team members when required.
  • Measure, analyse, and report on the results of initiatives.
Requirements
  • Background in Tourism required.
  • Experience working with CRM tools.
  • Ability to work with G-suite.
  • Excellent writing and communication skills, with proficiency in legal vocabulary and grammar at a native level in Italian.
  • Proficient level of English is a must.
What We Offer
  • A rewarding compensation package.
  • Prime Plus membership.
  • Competitive salary and benefits package.
  • Flexible benefits.
  • Performance-based bonuses.
  • Birthday day off.
  • Discounts and partnerships.
  • Relocation support.
  • Opportunity to choose equipment and keep it for free after 3 years.
About Us

eDreams ODIGEO is a leading travel tech company, revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

We value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.

We believe in having fun and connecting with colleagues. Join us for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music.

At eDreams ODIGEO, we are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.