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Student Life Director

hace 2 meses

Madrid, Madrid, España CIEE A tiempo completo
About the Role

CIEE is seeking a highly motivated and experienced Student Life Director to join our team in Madrid. As a key member of our leadership team, you will be responsible for leading the coordination, quality assurance, and planning of all student services programming and residential life operations.

Key Responsibilities
  • Student Advising and Support
    • Provide guidance and support to students, student interest groups, and student populations with unique needs.
    • Create a welcoming and inclusive environment, meeting regularly with students to discuss student life matters.
    • Refer students to professional counseling and medical services as needed, maintaining confidentiality when appropriate.
    • Share relevant student information with CIEE colleagues, sending schools, or parents when necessary to protect student health and safety or resolve disciplinary or academic issues.
  • Student Welfare and Conduct
    • Communicate applicable codes of conduct and consequences of noncompliance to participants.
    • Take appropriate action when students violate codes of conduct, in coordination with the Manager for Student Welfare and Center Director.
    • Support student welfare through networking and learning opportunities, such as meeting with Student Council Representatives, Ambassadors, or alumni.
  • Orientation and Programming
    • Develop, coordinate, and evaluate pre-departure and on-site orientation programs in consultation with the Center Director.
    • Coordinate with the Study Abroad Advisor to plan and facilitate online pre-departure orientation for each program.
    • Invite speakers and deliver orientation content for all center sessions regarding health and safety, housing, registration, and logistics.
    • Develop and execute campus and city orientations, excursions, and cohort-building exercises and activities.
  • Activities and Events
    • Work closely with the Academic Director, Program Managers, and Center Director to design a program of activities and events that support the needs and learning goals of individual programs.
    • Develop and implement experiential learning and volunteer opportunities and events.
    • Conduct student evaluation and attendance of activities each term.
    • Coordinate and participate in staff rotations to chaperone and participate in cultural activities, day trips, and/or occasional overnight program excursions.
  • Housing and Accommodations
    • Work with Student Life Managers and Center Director to establish standards, best practices, and objectives for student housing.
    • Plan and coordinate all housing arrangements, budgeting, and accommodation pricing for students to ensure CIEE standards and objectives are met.
    • Oversee the selection and management of roommates and homestay hosts.
    • Conduct evaluations of housing and host families during each term.
    • Oversee communication with housing providers to ensure maintenance requests are adequately addressed.
  • Health, Safety, and Student Welfare
    • Deliver best practices of health and wellness through CIEE's student life concepts, such as bystander intervention, community resources of care, and encouraging a positive learning experience.
    • Work with other CIEE teams to monitor and resolve medical cases that impact participants' experience, following CIEE policies.
    • Perform necessary due diligence to ensure a healthy and safe environment in the office, classrooms, dormitory, and during trips for both students and staff.
    • Plan and update emergency protocols, introducing these protocols to students and staff each semester during orientation and prior to trips.
    • Ensure the emergency phone schedule is implemented, operational, and tested.
    • Maintain the Student and Program Travel Itinerary and ensure that students register all overnight or long-distance travel outside the city.
    • In coordination with the Program Management Team, provide appropriate advice and warnings to participants during orientation and throughout the program to help minimize risk and increase student accountability for their own health and safety.
Requirements
  • Passion for student development and a commitment to fostering a positive and supportive learning environment.
  • Proactive and solution-oriented mindset, with a focus on student welfare and safety.
  • Minimum of eight or more years of team leadership and supervisory experience.
  • Experience in emergency management, student counseling, and health and safety protocols is preferred.
  • Communication: Proven ability to deal calmly and empathically with students who are adapting to new learning environments.
  • Familiarity with Spanish culture and local resources for health, safety, and student support.
  • Analytical skills, budget, and expense planning experience.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Availability to work flexible hours, including evenings and weekends, and to be on-call for emergencies.
  • Legal authorization to work in Spain without the need for employer sponsorship.
  • Fluency in English and Spanish.
  • University degree required.
  • Strong proficiency in using technology and software for communication, program management, and student engagement (e.g., MS Office, student information systems, Canvas).
  • Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.