Customer Experience Team Lead
hace 3 días
Deliverect is revolutionizing the hospitality and Q-commerce sectors with its cutting-edge SaaS solutions. As a Customer Experience Team Lead, you will play a vital role in empowering ambitious individuals to make a positive impact on business.
Your ImpactAs a key member of our Customer Experience team, you will oversee a diverse global support team, providing technical support to our SMB, mid-market, and enterprise customers. Your focus will be on leading up to 12 frontline and premium support specialists across multiple hubs, ensuring exceptional customer service, efficient technical issue resolution, and alignment of support strategies across teams.
Key Responsibilities- Team Leadership: Manage and develop a global team of 10-12 frontline and premium support agents, providing guidance, coaching, and performance feedback to ensure top-tier support across all customer segments.
- Operational Excellence: Oversee daily operations to ensure efficient ticket resolution, customer satisfaction, and adherence to SLAs.
- Stakeholder Collaboration: Work closely with internal teams, including Product, Engineering, and Sales, to resolve escalated issues, align on processes, and ensure smooth communication between CX and other departments.
- Talent Management: Lead recruitment, promotions, and development of team members.
- Process Optimization & KPI Management: Analyze team performance metrics, implement strategies to improve efficiency, and ensure alignment across global hubs.
We are looking for a seasoned technical support team lead with a proven track record of managing day-to-day operations of a technical support team, focusing on meeting SLAs and improving KPIs. You should have:
- 2+ years of experience as a technical support team lead, preferably within a SaaS company.
- Professional level fluency in English and Spanish.
- Strong technical knowledge, particularly in supporting SaaS products.
Deliverect is a rapidly scaling global SaaS unicorn, empowering ambitious individuals with the skills and knowledge to make a positive impact on business. Our mission is to revolutionize technological solutions for the dynamic hospitality and Q-commerce sectors.
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoCustomer Experience Team LeadDeliverect is revolutionizing the hospitality and Q-commerce sectors with its cutting-edge technological solutions. As a rapidly scaling global SaaS unicorn, we're seeking a talented Customer Experience Team Lead to join our team.Your ImpactAs the Customer Experience Team Lead, you will oversee a diverse global support team...
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoCustomer Experience Team LeadDeliverect is revolutionizing the hospitality and Q-commerce sectors with its cutting-edge technological solutions. As a rapidly scaling global SaaS unicorn, we're seeking a talented Customer Experience Team Lead to join our team.Your ImpactAs the Customer Experience Team Lead, you will oversee a diverse global support team...
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoJob Title: Customer Experience Team LeadDeliverect is a rapidly scaling global SaaS unicorn that is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. As a Customer Experience Team Lead, you will play a crucial role in empowering ambitious individuals with the skills and knowledge to make a positive impact on...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoJob Title: Customer Experience Team LeadDeliverect is a rapidly scaling global SaaS unicorn that is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. As a Customer Experience Team Lead, you will play a crucial role in empowering ambitious individuals with the skills and knowledge to make a positive impact on...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect Group A tiempo completoLead a Global Support Team at DeliverectDeliverect is a rapidly scaling global SaaS company revolutionizing technological solutions for the hospitality and Q-commerce sectors. As a Customer Experience Team Lead, you will oversee a diverse global support team providing technical support to our SMB, mid-market, and enterprise customers.Key...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect Group A tiempo completoLead a Global Support Team at DeliverectDeliverect is a rapidly scaling global SaaS company revolutionizing technological solutions for the hospitality and Q-commerce sectors. As a Customer Experience Team Lead, you will oversee a diverse global support team providing technical support to our SMB, mid-market, and enterprise customers.Key...
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, developing their professional careers while being part of something larger than...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, developing their professional careers while being part of something larger than...
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, developing their professional careers while being part of something larger than...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, developing their professional careers while being part of something larger than...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS company that's revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business while developing their professional careers as part of something larger than...
-
Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS company that's revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business while developing their professional careers as part of something larger than...
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoUnlock Your Potential with DeliverectAt Deliverect, we're on a mission to empower ambitious individuals to make a positive impact on business while developing their professional careers. As a key member of our Customer Experience team, you'll play a vital role in driving customer success and growth.Our StoryWe're a rapidly scaling global SaaS unicorn,...
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Customer Experience Team Lead
hace 3 días
Madrid, Madrid, España Deliverect A tiempo completoUnlock Your Potential with DeliverectAt Deliverect, we're on a mission to empower ambitious individuals to make a positive impact on business while developing their professional careers. As a key member of our Customer Experience team, you'll play a vital role in driving customer success and growth.Our StoryWe're a rapidly scaling global SaaS unicorn,...
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Customer Experience Team Lead
hace 1 mes
Madrid, Madrid, España Deliverect A tiempo completoAbout the RoleAs the Customer Experience Team Lead at Deliverect, you will oversee a diverse global support team providing technical support to our Small and Medium-sized Businesses (SMB), mid-market, and enterprise customers. This role involves leading up to 12 frontline and premium support specialists across multiple hubs, ensuring exceptional customer...
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Customer Experience Team Lead
hace 1 mes
Madrid, Madrid, España Deliverect A tiempo completoAbout the RoleAs the Customer Experience Team Lead at Deliverect, you will oversee a diverse global support team providing technical support to our Small and Medium-sized Businesses (SMB), mid-market, and enterprise customers. This role involves leading up to 12 frontline and premium support specialists across multiple hubs, ensuring exceptional customer...
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Customer Experience Team Lead
hace 4 semanas
Madrid Centro, Madrid, España Deliverect Group A tiempo completo{"title": "Customer Experience Team Lead", "description": "DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals with the skills and knowledge to drive business success.Your ImpactAs the Customer Experience Team Lead, you will...
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Customer Experience Team Lead
hace 4 semanas
Madrid Centro, Madrid, España Deliverect Group A tiempo completo{"title": "Customer Experience Team Lead", "description": "DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals with the skills and knowledge to drive business success.Your ImpactAs the Customer Experience Team Lead, you will...
-
Customer Experience Team Lead
hace 1 mes
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS company that is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part...
-
Customer Experience Team Lead
hace 1 mes
Madrid, Madrid, España Deliverect A tiempo completoAbout DeliverectDeliverect is a rapidly scaling global SaaS company that is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part...
