Sales and Station Agent

hace 1 día


Bilbao, Vizcaya, España Turkish Airlines A tiempo completo

About the Role:

The Sales and Station Agent will play a crucial role in providing exceptional customer service, creating memorable experiences, and ensuring seamless operations at our Sales Office, Airport Office, or both.

Key Responsibilities:

  • Handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations services with a warm and friendly demeanor.
  • Calculate fares, arrange routes based on passenger requests, provide schedule and fare information, and ensure seamless coordination throughout the passenger journey.
  • Welcome passengers upon arrival, facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration.
  • Prepare accurate and complete flight documents, place orders for daily catering services, and maintain comprehensive flight records.
  • Coordinate with the handling agent to locate and deliver lost items to their owners, and follow the compensation process accordingly.
  • Report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.

Requirements:

  • Bachelor's degree or at least high school graduation.
  • Permanent residence permit in the respective country.
  • Minimum of 1 year experience in civil aviation or tourism.
  • Ability to thrive in high-pressure situations.
  • Excellent command of English and proficiency in local language(s).
  • Availability to work in shifts, including overnight shifts.
  • Team player with ability to work independently when needed.
  • Ability to multitask effectively and handle multiple tasks simultaneously.
  • Good knowledge and experience with a major Computer Reservations System.
  • Strong oral and written communication skills.
  • Demonstrated sense of responsibility and ability to make accurate and effective decisions.


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