Monitoring Capability Enablement Manager

hace 5 días

Barcelona, Barcelona, España Hewlett Packard A tiempo completo
Job Title: Monitoring Capability Enablement Manager

At Hewlett Packard, we are accelerating our pace to become a true Managed Services player, creating outcome-based solutions for all our customer categories. Our organization designs and orchestrates the delivery of these services. We are seeking a Senior Manager to lead the enablement of the MONITORING function, setting the foundations for a best-in-class monitoring and remote management capability that enables service delivery at global scale.

Key Responsibilities:
  • Define and develop the vision and roadmap for the Monitoring and Remote management services part of the MS offering, including monitoring, proactive support, and remote end-point management of the SW/Devices under MS contracts.
  • Design, implement, and deploy the required capabilities to enable the Global Monitoring Centers as well as the Manage and Support teams to deliver their services and continuously improve customer value.
  • Maintain industry and market knowledge and recommend tools and best practices to ensure competitiveness and Customer value of MS offer in his area of responsibility.
  • Drive the introduction of new related services, aligning with Professional Services, Managed Services, and other BU across WS to secure a consistent E2E Customer experience and cost-effective setup.
Requirements:
  • Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
  • Engineering or master's degree in computer sciences, SW development, or related field.
  • Hands-on experience in IT workplace Services management and support.
  • Experience as part of a Systems integrator team/company is a plus.
Preferred Skills:
  • Strong knowledge of ITIL service design service management, certification is a plus.
  • NPI/NSI, Product Management, and Technical Product management experience.
  • Cross-functional and multi-country working experience.
  • People management across virtual teams.

We are looking for a talented individual who can lead our team and drive business growth. If you have a passion for service delivery and a strong background in IT, we encourage you to apply for this exciting opportunity.

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