Strategic Risk Services Team Lead

hace 1 semana

Madrid Centro, Madrid, España Accertify A tiempo completo
{"h1": "Strategic Risk Services Team Lead", "p": "Accertify is a trusted partner to the world's leading brands, providing industry-leading fraud prevention, chargebacks, and account protection offerings. As a Strategic Risk Services Team Lead, you will oversee the operations of our Strategic Risk Services teams that assist Accertify's clients. Your team will work efficiently and comply with all regulations, ensuring high workforce morale and job satisfaction.

**Key Responsibilities:**

* Lead teams of fraud specialists responsible for supporting multiple Client accounts
* Conduct regular quality assurance assessments to evaluate fraud specialist performance
* Create personalized development plans and deliver regular coaching or performance feedback
* Perform initial root-cause analysis for any observed changes in Client environments
* Utilize Interceptas reporting capabilities to build, analyze, and measure specialist success
* Create and maintain Client-specific reference materials and training resources
* Identify and communicate possible enhancements to the Client's fraud strategy
* Ensure high workforce morale and job satisfaction
* Coordinate proper cross-client coverage and successfully adapt to volume fluctuations to exceed Client service level agreements

**Requirements:**

* Must be fluent in English
* Preferred ability to work a rotational schedule that includes days, nights, weekends, holidays, and as needed for shift coverage
* Passionate about developing new talent and leveraging existing talent to exceed Client expectations
* 3+ years' experience in e-commerce fraud prevention with a strong understanding of payment risk principles, including techniques or platforms used to mitigate e-commerce fraud
* Familiarity with leading/supervising a team using SMART goal strategies
* 1+ year Interceptas experience
* Confidence in making instinctual business decisions with little or no direction
* Strong internet research, Microsoft Office, and overall computer skills
* Enjoys working in a fast-paced, rapidly changing environment with the flexibility to manage competing priorities

**About Accertify:**

Accertify is growing, and we are looking to add a Strategic Risk Services Team Lead to our global fraud-fighting team. Join us in our mission to provide a solution merchants trust and a career you can trust.

**Language:**

en-US

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