Customer Success Coach

hace 2 semanas

Barcelona, Barcelona, España Shiji Group A tiempo completo

Job Summary

We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for driving growth and retention across our client base.

Key Responsibilities

  • Establish and maintain strong relationships with our clients, providing exceptional support and guidance to ensure their success with our products.
  • Monitor client engagement and health, identifying opportunities to increase adoption and utilization of our solutions.
  • Collaborate with cross-functional teams to develop and implement strategies to drive client growth and retention.
  • Provide training and support to clients on our products and services, ensuring they achieve their business objectives.
  • Identify and pursue upsell and cross-sell opportunities to increase revenue and drive business growth.

Requirements

  • Native level of German and professional level of English language; additional language is a plus.
  • Experience in account management or customer success role is preferred.
  • Experience in the Hospitality industry is preferred.
  • Strong aptitude for technology and ability to learn new systems quickly.
  • Results-driven, self-starter with a hands-on attitude and positive outlook.

What We Offer

  • A challenging and creative technology environment with a great deal of freedom and responsibility.
  • A flexible work schedule/hybrid working model.
  • A brand new office located in a vibrant and dynamic city.
  • An international team and fantastic work environment.
  • Team building activities and charity donation programs.
  • All necessary equipment such as laptop, additional monitor, and other accessories.

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish and...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish and...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish a trusted...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job Title: Customer Success CoachAbout the Role:We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a Customer Success Coach, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.Key Responsibilities:Establish a trusted...

  • Customer Success Coach

    hace 3 días

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Customer Success CoachTo support our Shiji ReviewPro team, we are seeking a highly motivated and detail-oriented Customer Success Coach to join our dynamic team. As a key member of our Customer Success Team, you will be responsible for establishing strong relationships with our clients in the DACH region and driving growth through proactive account...

  • Customer Success Coach

    hace 3 días

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Customer Success CoachTo support our Shiji ReviewPro team, we are seeking a highly motivated and detail-oriented Customer Success Coach to join our dynamic team. As a key member of our Customer Success Team, you will be responsible for establishing strong relationships with our clients in the DACH region and driving growth through proactive account...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for driving growth and retention across our client base.Key ResponsibilitiesEstablish and maintain strong relationships with our clients, providing exceptional support...

  • Customer Success Coach

    hace 1 semana

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for driving growth and retention across our client base.Key ResponsibilitiesEstablish and maintain strong relationships with our clients, providing exceptional support...

  • Customer Success Coach

    hace 3 días

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job DescriptionTo support our Shiji ReviewPro team, we are seeking a highly motivated and detail-oriented Customer Success Coach with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.Key ResponsibilitiesBe the primary point of...

  • Customer Success Coach

    hace 3 días

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Job DescriptionTo support our Shiji ReviewPro team, we are seeking a highly motivated and detail-oriented Customer Success Coach with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products.Key ResponsibilitiesBe the primary point of...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for driving customer adoption and engagement of our ReviewPro products.Key ResponsibilitiesCustomer Onboarding: Ensure seamless onboarding of new clients, providing...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for driving customer adoption and engagement of our ReviewPro products.Key ResponsibilitiesCustomer Onboarding: Ensure seamless onboarding of new clients, providing...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    **Job Summary**We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.**Key Responsibilities**Establish and maintain strong...

  • Customer Success Coach

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    **Job Summary**We are seeking a highly motivated and experienced Customer Success Coach to join our team at Shiji Group. As a key member of our Customer Success Team, you will be responsible for ensuring the successful adoption and utilization of our ReviewPro products by our clients in the DACH region.**Key Responsibilities**Establish and maintain strong...

  • Customer Success Manager

    hace 3 días

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital growth initiatives.Key ResponsibilitiesAnalyze customer data to...

  • Customer Success Manager

    hace 3 días

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management and digital growth initiatives.Key ResponsibilitiesAnalyze customer data to...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute strategic plans to drive business growth and customer...

  • Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...

  • Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...