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Community Engagement Specialist

hace 2 meses


Valencia, Valencia, España Greenroom Digital A tiempo completo

About the Role:

We're seeking a highly skilled and enthusiastic Community Associate to join our team at Greenroom Digital. As a Community Associate, you will be the face of our company, responsible for delivering exceptional customer experiences and ensuring our customers have everything they need to succeed.

Key Responsibilities:

  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with customers to understand their needs and preferences, and tailor our services to meet their expectations.
  • Collaborate with our Community Manager to plan and execute events, workshops, and other activities that foster a sense of community and drive business growth.
  • Develop and maintain strong relationships with customers, building trust and loyalty through proactive communication and follow-up.
  • Stay up-to-date with industry trends and best practices, and make recommendations for process improvements and new initiatives.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in MS Office and other basic IT packages.
  • A positive, enthusiastic, and adaptable attitude, with a passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive salary package and benefits.
  • Ongoing training and development opportunities to help you grow and succeed in your role.
  • A dynamic and supportive work environment, with a team of like-minded professionals who share your passion for delivering exceptional customer experiences.