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Veeva CRM Solutions Architect
hace 2 meses
About the Role:
As a CRM Solutions Architect at Novartis Farmacéutica, you will play a crucial role in shaping the company's current and future CRM solutions, used by over 50,000 users globally. Your extensive knowledge of CRM solutions in the pharmaceutical industry and ability to balance standardization and customization will be key to success in this position.
Key Responsibilities:
- Design and implement high-level architecture and detailed solution design for CRM applications using Veeva CRM suite and Salesforce Platform.
- Coach and guide technical design experts and developers on daily activities, serving as the main technical point of contact for CRM solutions.
- Develop processes to build harmonized global solutions for deployment in multiple Salesforce environments, define core application rules, and resolve conflicts between core solutions and local deployments.
- Stay up-to-date with new technologies and trends, ensuring the company gets the right value from current and new solutions.
- Liaise with partners (software vendors, system integrators, service providers) for the continuous evolution of solutions, bringing innovative ideas to the table.
- Evaluate data integration patterns and propose suitable solutions for each case.
Requirements:
- 7+ years of experience designing and implementing Veeva-based solutions in a multi-country/multi-org environment.
- Hands-on experience as main solution design/architecture role for CRM implementations.
- Extensive experience with GDO/CORE models for CRM applications, Salesforce metadata API or SFDX deployments, and configuring/customizing Veeva CRM software package in Salesforce environments.
- Broad knowledge of Veeva CRM data model, including solution areas like MCCP, DCRs, Product Metrics, Consent Management, Approved Email, Event Management, and other modules.
- Understanding of other Veeva solutions such as Vault (Promomats/Medcomms) and Align.
- Excellent communication and problem-solving skills, with experience working in agile methodology.
- Experience with Product Development Lifecycle and DevOps tools like Azure DevOps, GIT, Jenkins, JIRA, etc.
- Ability to work independently, proactively identify challenges, and be accountable.
- Fluent English, both written and spoken.
About Novartis:
Novartis is a community of smart, passionate people working together to achieve breakthroughs that change patients' lives. We combine innovative science with a passion for helping people with disease and their families.
