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About Scopely

Scopely is a global leader in the mobile games industry, connecting millions of players worldwide. Our team is passionate about creating captivating experiences for our users, and we're looking for a talented LiveOps Specialist to join our Monopoly GO team.

Job Summary

We're seeking a skilled LiveOps Specialist to help deliver a top-class user experience through targeted campaigns. As a key member of our LiveOps team, you'll be responsible for executing LiveOps events and offers, working closely with other teams to ensure error-free execution, and monitoring live events to investigate any issues.

Key Responsibilities

• Execute LiveOps campaigns using bespoke in-house tools.
• Work with other teams to test functionality pre-release to ensure error-free execution.
• Monitor the live events and investigate any issues.
• Manage customer communication channels (in-app messages & push notifications) using relevant segmentation for maximum impact.
• Manage the AB testing setups.
• Improve processes and raise tool or feature improvement requests.

Requirements

• An ability to work with a wide range of stakeholders, from QA to analytics to art to product.
• Clear verbal and written communication skills.
• An ability to own, build and iterate functions and processes.
• An ability to proactively identify risks and make changes when necessary with an appropriate sense of urgency.
• Problem-solving skills and an ability to apply logical thinking to encountered issues to find workarounds when necessary.
• A customer-centric approach and passion for improving the player experiences.
• To be detail-oriented with focus on delivering results.
• Good technical skills and ability to use high complexity tools or programs (previous QA, programming or IT experience is desirable).
• An interest in games, particularly mobile games is a plus.

About You

We're looking for a talented individual who is passionate about delivering exceptional user experiences. If you have a strong background in LiveOps, excellent communication skills, and a customer-centric approach, we'd love to hear from you.