Tech Product Owner
hace 3 semanas
IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.
We are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.
Job PurposeThe Tech Product Owner will be a trusted partner of the Customer business area, owning the design, delivery, and operation of the Customer Engagement Products.
This includes initiatives and evolutions of Omnichannel, Call Center servicing B2B and B2C, Claims, and supporting the development and maintenance of existing solutions, new developments, and enhancements.
Key Responsibilities- Define product tech features roadmap based on business priorities, prioritize, and sequence product features, coordinating Merchandising releases, deciding on timing and content.
- Manage product financials, ensuring value is delivered to business at the appropriate cost, in alignment with agile program planning and iterations.
- Track value delivered to business and end customers through a proper set of KPIs that measure relevancy, usage, performance, quality, and delivery.
- Prepare for Program Increment (PI) or Townhall planning events, update the teams backlog, and contribute to the program vision, roadmap, and content presentations.
- Support program backlog refinement and prepare for Program Increment (PI) or Townhall planning and play a significant role in the planning event itself.
- Determine team Program Increment objectives together with the entire Agile team(s).
- Build, edit, and maintain the team backlog, with input from System Architect/Engineering and other stakeholders.
- Delivery and maintenance of the Customer Engagement products within a DevSecOps model and mindset, being responsible for the delivery and support of new and existing products with quality, speed to market.
- Being able to measure and report based on KPIs and OKRs with Business, Product, and Tech end-2-end scope and DevSecOps mindset.
Strong understanding of technology product delivery standards, frameworks, product mindset, and agile methodologies.
Experience in similar positions in the travel industry in international companies and +7 years experience working in technologies based on Salesforce service and omnichannel products for Call Center needs.
Proven IT leadership, gained in a complex global organization, with extensive experience delivering significant business outcomes and values, through the creation and leadership of agile product teams.
Business partnering, working as a valued partner with senior stakeholders and strategic third parties across a diverse operation.
Experience working with agile methodologies, especially with Scrum & Kanban, and desirable knowledge in SAFe frameworks from the product perspective (SAFE v5 certified desirable, not essential).
BenefitsWe offer a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations.
We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses.
Diversity and InclusionWe strive to become the very best at what we do, with a community that we feel proud to belong to.
We focus on making Tech a great place to work, with a community that we feel proud to belong to.
We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team.
We want to foster an inclusive workplace, celebrate individuality, and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.
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