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Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our Purpose drives us to build a more sustainable future, making the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence, supporting over 10,000 customers worldwide.
Job SummaryThe Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater. This challenging position requires real-time technical support to our customers, providing recommendations for repairs, upgrades, and replacement equipment.
Key Responsibilities- Make direct, in-person service calls in response to customer requests.
- Assess mechanical problems and take actions to resolve promptly.
- Work side-by-side with our customer's personnel, and lead work crews as required.
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
- Ensure that equipment is installed successfully and on schedule.
- Check equipment prior to start-up and assess start-up performance.
- Monitor the maintenance and performance of Flowserve equipment.
- Train customers in the proper procedures for operating and maintaining Flowserve products.
- Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
- Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
- Professional certifications in this field.
- Ability to work collaboratively with unfamiliar teams.
- HS Diploma / GED and 5-7 years relevant experience.
- Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
- Experience with installing mechanical equipment.
- Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
- Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics.
- Must be a self-starter with good follow-through, capable of working independently with little supervision.
- Capable in Outlook, Word, and Excel.
- An active driver's license with a good driving record is essential to the role.
- Able to travel, including globally, for extended periods of time.
- Able to work overtime as required to minimize impact to customers.
- Good organizational skills.
- Communicate by word and actions Flowserve's values for ethics, safety, and quality.
