E-Commerce Excellence Hub Specialist

hace 4 semanas

Barcelona, Barcelona, España Bosch Group A tiempo completo
About Bosch Service Solutions

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. We leverage the latest technology and the Internet of Things to develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

Our team of over 10,000 associates at 36 locations supports national and international customers in around 40 languages, primarily from the automotive, logistics, and pharmaceutical sectors as well as information and communication technology.

About the Role

We are seeking a dynamic and proactive E-commerce Specialist to spearhead the implementation of an E-commerce Excellence Hub in Barcelona. This individual will play a pivotal role in developing and supporting the entire customer experience in our e-commerce channels, driving BOSCH's online presence to new heights.

The successful candidate will be responsible for ensuring a seamless customer experience, conducting thorough analyses of competitor activities and pricing strategies, and generating reports and insights related to customer experience and market trends for internal stakeholders.

Responsibilities
  • Assist in the creation and regular updating of product listings on the e-commerce platforms.
  • Conduct thorough analyses of competitor activities and pricing strategies to identify opportunities for improvement.
  • Address customer inquiries promptly and provide detailed information about products listed on the platform.
  • Generate reports and insights related to customer experience and market trends for internal stakeholders.
  • Clean up and manage product listings and data to ensure accuracy and relevance.
  • Stay informed about market trends and changes in customer preferences, providing proactive recommendations to enhance our offerings.
  • Collaborate with cross-functional teams to implement strategies aimed at improving the overall e-commerce performance.
Requirements
  • Previous experience working within an e-commerce platform.
  • Perfect written communication skills in your market language, with the ability to craft compelling product descriptions and customer communications.
  • An interest in the Automotive industry is useful and a passion for staying updated on industry trends.
  • Analytical mindset with the ability to interpret data and draw meaningful insights.
  • Strong organizational skills and attention to detail to ensure accurate and effective product listings.
Qualifications
  • Previous experience working within an e-commerce platform for at least 1 year.
  • Perfect written communication skills in your market language (French), with the ability to craft compelling product descriptions and customer communications.
  • An interest in the Automotive industry is useful and a passion for staying updated on industry trends.
  • Analytical mindset with the ability to interpret data and draw meaningful insights.
  • Strong organizational skills and attention to detail to ensure accurate and effective product listings.

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