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Technical Specialist
hace 2 meses
AVL Software and Functions GmbH is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will play a crucial role in maintaining, calibrating, and repairing AVL products on customer sites.
Key Responsibilities- Customer Satisfaction: Contribute to achieving maximum customer satisfaction by providing professional, customer-oriented services according to defined processes.
- Business Growth: Support the achievement of high and sustainable profitability by identifying opportunities for cross-selling and leads.
- Service Preparation: Prepare and support the preparation of service activities, including attending and analyzing customer requests, handling and resolving them, and performing corrective and preventive maintenance.
- Documentation: Document services performed using defined templates, such as calibration protocols and service reports.
- User Support: Provide user support, including troubleshooting and resolving technical issues.
- Feedback and Improvement: Provide useful feedback on optimization potentials, customers, products, and services to management, support organization, product management, and quality.
- Technical Education: Technical education in electrics, electronics, or mechanics.
- Industry Experience: Intermediate or superior training in multidisciplinary sectors of the industry, such as industrial maintenance.
- Software Skills: Knowledge of MS Office.
- Soft Skills: Organization, responsibility, and autonomy, decision-making and problem-solving skills, teamwork, communication skills, and ability to work under stress.
- Experience: At least 2 years' experience in a similar position.
- Travel: Willingness to travel more than 40%.
AVL Software and Functions GmbH is one of the world's leading mobility technology companies for development, simulation, and testing in the automotive industry and beyond. We provide concepts, solutions, and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility, and software for a greener, safer, better world of mobility.
