Danish Speaking Travel Expert
hace 5 días
**Job Summary**
Workster is seeking a highly skilled Danish-speaking Travel Booking Agent to join our team in Malaga. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their travel experiences are seamless and enjoyable.
**Key Responsibilities**
• Serve as the first point of contact for customers, ensuring a positive experience through active listening and effective problem-solving
• Handle customer inquiries and issues via phone, email, and internal systems, providing accurate solutions and follow-up on unresolved cases
• Collaborate with internal teams and external partners to resolve customer issues and drive overall customer satisfaction
• Focus on delivering a seamless and efficient experience, upholding empathy, understanding, and excellent listening skills
• Meet or exceed customer service standards, striving for first-call resolution and thorough follow-up on unresolved cases
**Requirements**
• Native/fluent Danish spoken and written
• Fluency in English (minimum B2 level)
• High school diploma or equivalent
• Customer service experience in the travel industry is a plus
• Excellent customer service, written, verbal, and organizational skills
• Familiarity with computer technology and devices
• Motivated and positive individual
• Ability to work independently and in a team
• Strong multitasking, keyboarding, and active listening skills
• Ability to find solutions following written procedures and guidelines
• Takes ownership of customer issues
• Effective in defusing angry customers through social and customer skills
• Ability to identify and address root problems
• Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a week)
**What We Offer**
• Excellent remuneration package based on experience, skills, and performance
• Reimbursement of relocation expenses after 30 days of work
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration
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