Technical Documentation Expert

hace 3 semanas

Alcobendas, Madrid, España Celonis A tiempo completo

About Celonis

Celonis is a global leader in Process Mining technology and a fast-growing SaaS firm. We believe that data and intelligence should be at the core of business processes, and we're looking for a talented Technical Writer to join our team.

The Team

At Celonis, we cultivate an open-minded culture with creative, collaborative, and autonomous teams. Our Product & Engineering teams are known for getting things done quickly, and we're looking for someone who can grow with us and take on new challenges.

The Role

We're seeking a Technical Writer who can work with our developers, users, and open-source community to gather technical information and create high-quality documentation. If you're passionate about creating and organizing technical information, and you're a content innovator who stays up-to-date with new trends, we want to hear from you.

Key Responsibilities

  1. Create, revise, and publish world-class documentation that meets the needs of our users.
  2. Build relationships with product and engineering teams and participate in Agile teams to ensure that our documentation is accurate and up-to-date.
  3. Become a subject matter expert in your product area(s) and develop expertise in our technology.
  4. Collaborate with Product, Design, and Engineering teams to develop writing best practices and consistent use of taxonomy.
  5. Write, edit, and review product UI components, in-app text strings, and error messages.
  6. Suggest improvements and drive consistency in our documentation.
  7. Partner with Celonis Academy, Customer Support, and Community teams to create a best-in-class self-service experience for our customers.
  8. Improve documentation through feedback analysis, support tickets, and interviews.
  9. Take on additional improvement projects to enhance overall documentation quality.

Requirements

  1. You're a self-starter who can take the initiative with minimal supervision and identify areas for improvement.
  2. You're comfortable working independently to gather information from software developers and product management about new features and create high-quality content from scratch.
  3. You have prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
  4. You know how to participate in agile feature team meetings and represent the interests of the tech pubs team.
  5. You enjoy learning and using new products, testing the documentation you write, and becoming an expert user.

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