Senior Cloud Infrastructure Engineer
hace 3 días
At Oracle, we're committed to helping our customers succeed in the cloud. As a Senior Advanced Services Engineer in our Customer Success Services team, you'll play a critical role in delivering infrastructure solutions that drive customer success and innovation.
About the RoleWe're looking for an experienced Infrastructure, Exadata & Cloud Senior Engineer to join our team. As a trusted technical advisor, you'll support the operation of infrastructure and platform deployments on-prem and in cloud, delivering services that drive customer success and innovation.
Key Responsibilities- Install, configure, and operate Exadata and other Oracle Infrastructure Platform products.
- Deliver solution architecture advice, reviews, and conceptual support.
- Analyze product problems to find resolutions.
- Resolve new and complex issues, research technical enquiries, and handle user problems.
- Support software installation, configuration, health checks, and performance assessments.
- Educate customers on product features, issues, evolutions, upgrades, benefits, and patches.
- Support the stability, availability, and performance of critical business systems.
To be successful in this role, you'll need:
- Fluency in Spanish and English.
- Advanced problem-solving skills.
- Written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels.
- Availability to work on 24x7 Standby mode or in "out of business hours" to adapt to specific customer needs.
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We're committed to creating a workplace that's welcoming and inclusive for all employees.
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