Sales Engagement Specialist with French

hace 2 semanas


Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This is a unique opportunity to join a dynamic team at Mygwork, a leading platform for the LGBTQ+ business community, as a Sales Engagement Specialist with French. As a key member of our team, you will play a crucial role in supporting Amazon Selling Partners in their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.

Key Responsibilities
  • Provide exceptional customer service to Amazon Selling Partners, including prompt and efficient resolution of their issues and questions.
  • Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and suggesting improvements.
  • Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve Selling Partner's issues and questions.
A Day in the Life

Your day will be filled with driving seller engagement to help selling partners identify their compliance needs and guiding them through new and existing legislative requirements to ensure friction-free selling on Amazon platforms. You will work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience.

About the Team

You will join a multi-cultural team located in Barcelona, representing over 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. We work hard, but we also know how to have fun

Requirements
  • Proficiency (C1 level) in English and French.
  • Previous working experience within a customer service/contact center environment.
  • Computers & Internet skills, specifically in MS Office Excel.
  • Other EU languages, such as Italian, German, or Spanish, would be an advantage.
  • Business acumen in areas of Global e-commerce and retail.
  • Good data analysis skills.
  • Effective communication, composure, and professional attitude.
  • Process improvement awareness and experience.
  • Strong prioritization and time management skills, with a high degree of flexibility.


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