Fsw-518 - CRM & Marketing Business Analyst
hace 2 semanas
**Job Summary**
We are seeking a highly skilled Crm & Marketing Business Analyst to join our team at Empresa Reconocida. As a key member of our organization, you will play a crucial role in analyzing and supporting our CRM programs, building dashboards, and automating processes for reporting on campaign results.
**Key Responsibilities**
- Analyze and support the CRM programs related to both the airline and the loyalty program.
- Build dashboards and automate processes for reporting on campaign results.
- Use statistics to construct business insights for CRM & Marketing business activities.
- Analyze all current and future state CRM operations, data feeds, and reports.
- Crm data verification and database health activity and reporting.
- Develop/improve automated processes for reporting on campaign results.
- Setup, monitor, and analyze permanent/seasonal control groups.
- Identify the goals of direct client contact campaigns required to support the brand's business goals and objectives.
- Support the Customer Engagement team to develop and implement trigger-based communications.
- Perform ad hoc analyses to support business and channel owners.
- Monitor and present insights on CRM activities such as newsletters, campaigns, product sales, and pre- and post-travel communication.
- Monitor and present insights on AB testing & personalization CRM activities.
- Monitor and present insights on ancillary sales from marketing activities.
- Monitor and present insights on customer segments and customer lifecycle.
- KPI setting and traction of campaigns.
- Ad hoc analysis based on business requests.
- Build dashboards for CRM and paid media activities.
- Build queries to the database for data extraction.
- Feed management.
- Various business collaborations across the company, including Airline Sales, Loyalty Program, Partners, Brand, and Customer Care.
- Stakeholders from Data Analytics, Master Data, IT, and Finance departments.
- Resources from brand, marketing communications, campaigning, ecommerce, and digital development.
**Requirements**
- Proactive, self-going, and service-minded individual.
- Ability to learn to operate new tools.
- Minimum basic knowledge of statistical analysis.
- Experience working with CRM/CEP tools such as Oracle Responsys, Salesforce, Microsoft Dynamics, Braze, Airship, or similar.
- Experience building dashboards using Power BI, Tableau, Clarisights, Google Data Studio, or similar.
- Experience using data warehouses, AWS, Big Query, SAP, or similar.
- Experience using Google Analytics or similar web analysis tool for reporting and insights.
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