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Job Summary
We are seeking a highly skilled Cloud Solution Architect to join our team at Microsoft. As a Cloud Solution Architect, you will play a critical role in driving our customers' business applications transformation on the Microsoft platform.
About the Role
This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft. You will help customers to leverage their Microsoft investments through architecture and operational health engagements.
Responsibilities
- Customer Centricity
- Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
- Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
- Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
- Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
- Contribute to customer satisfaction by providing a positive customer experience.
- Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
- Business Impact
- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
About Microsoft
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
