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Duty Manager

hace 2 meses

Palma, Baleares, España Deutsche Lufthansa AG A tiempo completo

Job Summary:

The Duty Manager is a key role within Deutsche Lufthansa AG, responsible for ensuring the smooth operation of airport activities. This position requires a strong leader who can effectively manage daily flight supervision, customer relationships, and supplier performance.

Key Responsibilities:

  • Establish and Maintain Relationships: Develop and maintain relationships with premium customers, recognizing and rewarding top customers in collaboration with LHG.
  • Customer Care Ambassador: Act as a customer care ambassador, providing exceptional service and support to customers.
  • Flight Supervision: Conduct daily flight supervision, ensuring timely departures and arrivals.
  • Frontline Presence: Be present on the frontline, wearing a LHG uniform, and monitor the performance of all suppliers involved.
  • Procedure Development: Contribute proactively to the development and modification of procedures, adhering to defined carrier's rules and regulations.
  • Station Management: Collaborate with the Station Manager in the general organization of the station, including IT, system accesses, accounting, filing, training, database, and reporting tools.
  • Safety and Security: Provide safety and security in the area of responsibility, adhering to authority and airline requirements.

Requirements:

  • Education: Bachelor's degree required.
  • Experience: Minimum 2-3 years of work experience on the airport or ground handling, and a minimum of 1 year of demonstrated leadership experience, e.g., duty manager or supervisor.
  • Language Skills: Excellent written and spoken English and Spanish language skills required. Knowledge of German language desirable.
  • Travel and Shift Work: Willingness to travel and work shifts.
  • Eligibility: Must be currently eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.