Patient Care Team Manager
hace 2 días
We are seeking a highly skilled and experienced Patient Care Team Manager to join our team at Roche. As a Patient Care Team Manager, you will be responsible for leading a cross-country team operating in a matrix model, inspiring and motivating them to create transformative solutions and influencing their prioritization and uptake in the wider organization.
Key Responsibilities- Lead a cross-country team operating in a matrix model, inspiring and motivating them to create transformative solutions and influencing their prioritization and uptake in the wider organization.
- Develop and implement strategies to improve patient care and customer experience, ensuring that customer solutions are at the forefront of Patient Care and deliver its optimal contribution to the Roche Vision.
- Collaborate with Country Organizations to create, modify, or discontinue services with the goal of proactively delivering Patient Care services that align with evolving business needs.
- Monitor, control, and facilitate operational processes with the supplier team, ensuring an outstanding customer experience and the reaching of other defined business objectives.
- Drive continuous improvement of work processes by proactively suggesting changes, performing pilots, supporting, or driving the implementation, while also overseeing multi-contact channel deployment (email, chat, web, phone...) and supporting digital transformation to ensure a continuous increase in productivity and quality of services provided.
- 5 years of experience, preferably in a contact center or in the healthcare industry.
- Bachelor's degree or equivalent experience required. Postgraduate and/or Master's degree in e.g. Business Management, Human Resources Management, Operations or Coaching desired.
- Bilingual in German + English or Spanish.
- Demonstrated leadership experience through direct or indirect leadership responsibilities.
- Experience with digital solutions and healthcare industry in a contact center desired.
- Previous experience working with or in external partner suppliers desired.
- COPC Best Practices For Customer Experience Operations certification is a plus.
- COPC Best Practices In Managing Outsourced Service Operations is a plus.
- Excellent customer service, communication and organizational skills. Good leadership skills. Ability to understand, explain, follow and enforce SOPs, Contact-Center KPIs and protocols.
- Ability to de-escalate and resolve customer's complaints in an effective manner.
- Result oriented, customer centric, service oriented, experienced in agile organizations, driver of change with a growth mindset.
- Knowledge and expertise in the healthcare industry and the use of technology-based solutions in healthcare is desired.
- Excellent IT navigation skills – Fast learner in new technologies is a must.
- Flexibility to travel.
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Patient Care Team Manager
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Barcelona, Barcelona, España F. Hoffmann La Roche Gruppe A tiempo completoAbout the RoleAt Roche, we are passionate about transforming patients' lives and delivering exceptional care. As a Patient Care Team Manager, you will play a critical role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.Key ResponsibilitiesLead a team of internal Advisors and Specialists to deliver Patient Care...
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Patient Care Team Manager
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Barcelona, Barcelona, España F. Hoffmann La Roche Gruppe A tiempo completoAbout the RoleAt Roche, we are passionate about transforming patients' lives and delivering exceptional care. As a Patient Care Team Manager, you will play a critical role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.Key ResponsibilitiesLead a team of internal Advisors and Specialists to deliver Patient Care...
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Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoTransforming Patients' Lives with RocheAt Roche, we are passionate about making a meaningful difference in the lives of patients worldwide. As a Patient Care Team Manager, you will play a vital role in our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services.Key...
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Barcelona, Barcelona, España F. Hoffmann La Roche Gruppe A tiempo completoAbout the RoleAt Roche, we are passionate about transforming patients' lives and delivering exceptional care. As a Patient Care Team Manager, you will play a critical role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.Key ResponsibilitiesLead a team of internal Advisors and Specialists to deliver Patient Care...
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hace 4 semanas
Barcelona, Barcelona, España F. Hoffmann La Roche Gruppe A tiempo completoAbout the RoleAt Roche, we are passionate about transforming patients' lives and delivering exceptional care. As a Patient Care Team Manager, you will play a critical role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.Key ResponsibilitiesLead a team of internal Advisors and Specialists to deliver Patient Care...
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Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoTransforming Patients' LivesAt Roche, we are passionate about delivering exceptional care to our patients. As a Patient Care Team Manager, you will play a crucial role in ensuring the efficient and purposeful achievement of all Patient Care business objectives.Main ResponsibilitiesLead a team of internal Advisors and Specialists to deliver Patient Care...
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Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoTransforming Patients' Lives with RocheWe are passionate about delivering exceptional care to our patients and customers. As a Patient Care Team Manager at Roche, you will play a crucial role in achieving our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services.Main...
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Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoTransforming Patients' Lives with RocheWe are passionate about delivering exceptional care to our patients and customers. As a Patient Care Team Manager at Roche, you will play a crucial role in achieving our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services.Main...
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Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care organization, you will be responsible for leading a cross-country team and driving the delivery of patient-centric services that meet the evolving needs of our customers and patients.Key...
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Patient Care Team Manager
hace 1 día
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care organization, you will be responsible for leading a cross-country team and driving the delivery of patient-centric services that meet the evolving needs of our customers and patients.Key...
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Patient Care Team Manager
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Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care organization, you will be responsible for leading a cross-country team and driving the delivery of high-quality patient care services.Key Responsibilities:Lead a team of internal...
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Patient Care Team Manager
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Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care organization, you will be responsible for leading a cross-country team and driving the delivery of high-quality patient care services.Key Responsibilities:Lead a team of internal...
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Patient Care Team Manager
hace 1 día
Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at Roche. As a Patient Care Team Manager, you will be responsible for leading a cross-country team operating in a matrix model, inspiring and motivating them to create transformative solutions and influencing their prioritization and uptake in the wider...
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Patient Care Team Manager
hace 1 día
Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at Roche. As a Patient Care Team Manager, you will be responsible for leading a cross-country team operating in a matrix model, inspiring and motivating them to create transformative solutions and influencing their prioritization and uptake in the wider...
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Patient Care Team Manager
hace 1 mes
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a Patient Care Team Manager, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.Key ResponsibilitiesLead team...
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Patient Care Team Manager
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Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care team, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.Key...
