Program Manager, IT&ES CX
hace 3 días
Amazon Store Customer Service is seeking a skilled Program Manager to help improve our delivery processes. As the Voice of Delivery Experience, you will analyze processes and identify areas for improvement.
Key Responsibilities:- Complete analysis of processes and procedures to improve delivery experience and key metrics.
- Build and drive innovative solutions to enhance delivery experience and performance metrics.
This role can be based in Madrid and reports directly to the Sr Program Manager Delivery Experience IT & ES. You will be involved in exciting initiatives for employees and customers, driving Amazon's Customer Service strategy and finding innovative ways of working in the IT and ES Customer Service organizations.
Requirements:- Spanish and English are mandatory.
- Bachelor's degree in Management, Business Administration, or a related area.
- Strong analytical skills and ability to dive deep through multiple sources of data.
- Flexibility to deal with ambiguity and respond quickly to changes.
- Excel/SQL advanced level.
At Amazon, we're working to be the most customer-centric company on earth. Customer Service is at the heart of what we do. We're an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
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