Hollister Co. Store Leader

hace 2 meses

Madrid, Madrid, España Hollister Co. Stores A tiempo completo
Job Description

A Full-Time Key Holder plays a pivotal role in driving business growth through leadership and is actively involved in delivering a superior customer experience. Key Holders should possess assertiveness, analytical skills, and trustworthiness as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment that promotes exceptional service and satisfaction.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure a secure store environment.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a high level of operational efficiency.
Qualifications
  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work effectively in a fast-paced retail environment.
  • Assertiveness: Ability to communicate effectively and assertively with associates and customers.
  • Applied Learning: Willingness to learn and apply new skills and knowledge to improve store results.
  • Attention to Detail: Ability to maintain a high level of attention to detail in a dynamic retail environment.
  • Analytical Skills: Ability to analyze data and make informed decisions to drive business growth.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances and priorities in a fast-paced retail environment.
  • Multi-Tasking: Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Stress Tolerance: Ability to work effectively in a high-pressure retail environment.

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