Global Director UnQ Treatment Planning

hace 2 semanas


Madrid, Madrid, España Institut Straumann Ag A tiempo completo
About Straumann Group

The Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. Our company unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry. We collaborate with leading clinics, institutes, and universities to research, develop, manufacture, and supply dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials, and digital solutions for tooth correction, replacement, and restoration or to prevent tooth loss.

Our Mission

We strive to make enhanced dental healthcare available and accessible to customers and patients around the globe. Our company unites global reach, experience, and innovation with passion and a commitment to uncompromising quality.

About the Role

This position is responsible for driving results in the advancement of our products through optimization of our digital workflow processes and Customer Success partner teams to provide best-in-class products with a frictionless customer experience. The role will oversee the acceleration of the optimization of our process to enhance our customer experience, meet market needs, and drive alignment throughout all global planning & design facilities for Uniq.

Key Responsibilities
  • Lead multiple digital plan and design facilities
  • Drive consistency and alignment of current workflow processes and established standard operating procedures, protocols, and preferences that align with our clinical, quality, and regulatory requirements
  • Optimize the digital setups process across all facilities, in collaboration with process engineering, to drive a frictionless, timeless, and high user experience
  • Develop a roadmap that will continuously assess and optimize processes, procedures, and outcomes to meet current market needs and align to our strategic objectives
  • Partner with the Head of Quality to inspect outcomes of proposed changes to setups
  • Partner with the Training and Education Manager to deploy clinical protocols
  • Ensure adherence of the training curriculum, by training and education team, to all technicians to guarantee standardization of our set ups sent to doctors across all centers in the globe
  • Closely align, collaborate, and partner with all functional departments within the organization, including, but not limited to Quality, Regulatory, Clinical Affairs, Technology, Operations, Provider Services, and more
  • Focus on progressive improvement of KPIs by setting incremental, achievable targets that allow for continuous improvement and adaptation, ensuring sustainable growth and long-term success
About the Candidate

We are seeking a highly motivated and experienced professional with a strong background in digital workflow optimization, customer success, and process improvement. The ideal candidate will have a Bachelor's degree in Science, Engineering, Business, or a related field, and a minimum of 5 years of experience in a similar role. The candidate should be fluent in English, have strong interpersonal skills, and be able to adapt to changes in the work environment with short notice.

The successful candidate will be a resourceful and hands-on executive who operates effectively with minimum direction and pursues objectives and works to deliver against goals relentlessly. They will be a team player who fosters a team-first mentality and shares wins and successes, creating an open and transparent environment in which individuals can team together to drive optimal outcomes.

The candidate should possess unquestionable integrity and be intellectually curious, presenting the unvarnished truth in an appropriate and helpful manner. They will be a collaborative relationship-builder who can build deep relationships with key internal and external stakeholders, and work closely with/and earn the respect and trust of other teams.



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