SAP HCM Service Specialist

hace 1 semana

Barcelona, Barcelona, España Schwarz Dienstleistung KG A tiempo completo
About the Role

We are seeking a highly skilled SAP HCM Service Specialist to join our international team in the Schwarz Group's Service & Support department. As a key member of our team, you will be responsible for providing expert support and troubleshooting for our HR Keyusers and HR Business Solutions Experts colleagues from Lidl, Kaufland, and other companies in the Schwarz Group.

Key Responsibilities
  • Provide technical support and troubleshooting for SAP HCM & Success Factors platforms
  • Analyze and document incoming error tickets, prioritizing and processing them efficiently
  • Collaborate closely with specialist departments and internal/external development departments
  • Develop and deliver training sessions for local support departments as needed
  • Continuously optimize support processes and operations to ensure seamless HR system functionality
  • Proactively manage problems to prevent long-term disruptions in HR Systems
  • Serve as the primary point of contact for application support
Requirements
  • University degree in Information Technology or a related field
  • Professional experience in support tasks or IT projects
  • Experience with support ticketing systems is a plus
  • Familiarity with SAP HCM is a strong asset
  • Fluent English and German language skills
  • Strong analytical skills, networked thinking, and process optimization abilities
  • Results-oriented with a 'can-do' attitude, adaptability, flexibility, and resourcefulness
  • Knowledge of ITIL is a plus
What We Offer
  • Permanent position with opportunities for growth and development
  • Intensive training in SAP HCM & Success Factors areas, as well as other competencies
  • Responsibility and autonomy in your area of expertise
  • Collaborative and dynamic international team environment
  • Secure job in a dynamic retail company

We look forward to receiving your application and exploring how you can contribute to our team's success.

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