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Technical Product Manager

hace 2 meses

Sant Cugat, Barcelona, España Roche A tiempo completo
About the Role

We are seeking a highly skilled Technical Product Manager to join our Global Customer Support team at Roche. As a Technical Product Manager, you will be responsible for driving business results and customer value by leading the development and implementation of technical solutions that meet the needs of our customers.

Key Responsibilities
  • Drive business results and customer value by leading the development and implementation of technical solutions that meet the needs of our customers.
  • Be accountable for the GCS deliverables in a new product development project and upgrades & updates.
  • Be accountable for the entire RIS Clinical and Patient Insights Product Life Cycle from a support & service perspective (E2E: from product development to on-market).
  • Be accountable for the delivery of the product squads towards the Clinical and Patient Insights Customer Areas' priorities.
  • Contribute & Prioritize the GCS Network's key objectives and ensure alignment thereof with the Customer Area's business strategy OKRs/ Outcome based Planning.
  • Contribute to a long term vision of support & training for the product with its Squads and resource request planning.
  • Own service requirements and harmonize them across the RIS product portfolio in collaboration with the other GCS RIS networks/TPMs.
  • Continuous monitoring of the support of the product line throughout the life cycle.
  • Act as key interface for local affiliates, regions, the global service organization and customers with respect to addressing and resolving their concerns regarding respective solutions/products.
About You

To be successful in this role, you will need to have a strong background in IT, Computer Science, Management Information Systems, or Clinical Biochemistry or Medical-technical background with IT knowledge. You will also need to have experience in providing Customer services (support, implementation, training) and working in or with Healthcare Providers (ideally within the Roche business). Additionally, you will need to have experience with managing in a matrix organization and Technical Product Management.

What We Offer

At Roche, we offer a dynamic and supportive work environment that allows you to grow and develop your skills. We are committed to diversity and inclusion and strive to build teams that represent a range of backgrounds, perspectives, and skills. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

How to Apply

If you are a motivated and experienced Technical Product Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you