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Senior System Administrator
hace 2 meses
Gds Modellica is a leading provider of decision management software solutions, helping organizations make informed business decisions and manage risk. With a global presence and a strong focus on innovation, we are committed to delivering high-quality solutions that meet the evolving needs of our clients.
Job SummaryWe are seeking a highly skilled and experienced Technical Operations Specialist to join our team in Madrid. As a key member of our Global Technical Support Group, you will be responsible for providing ongoing maintenance and administration of our cloud infrastructure, as well as supporting our clients with technical project implementation and troubleshooting.
Key Responsibilities- Provide technical support to clients, including installation, configuration, and troubleshooting of our software solutions.
- Ensure server and application compliance with security and performance requirements.
- Work closely with our Delivery team to provide technical project support, including hardware and software requirements, IT infrastructure design, and technical trainings.
- Act as a liaison between our Delivery team and Product development Department, providing technical best practices and feedback.
- Write and maintain high-quality technical documentation, including client-specific and internal documentation.
- Assist our Sales team with technical aspects of offer preparation and presentations.
- Provide first-class support to our clients post-delivery, as part of our Technical Support Help Desk and Support system.
- Fluent English (written and spoken) is a must.
- Knowledge of additional languages is a plus, as well as documented experience abroad.
- 3+ years' experience as a System Administrator (Linux) and/or Support Technician, preferably in a multicultural environment.
- Minimum 2 years of documented experience with Amazon AWS.
- BS, MS, or PhD in a Science-related field.
- Strong sense of responsibility and commitment to meet deliverables.
- Strong service attitude and initiative to investigate technical issues.
- Accustomed to working under high pressure, managing several concurrent tasks.
- Advanced networking experience.
- Ability to configure, install, and maintain all routers, switches, firewall, and VPN.
- Excellent command of Linux and Windows at administrator level.
- Documented experience of monitoring and administration applications, such as Nagios, Amazon Cloudwatch, and Puppet.
- Demonstrated experience with scripting (bash, perl, python, or powershell).
- Advanced knowledge of Application Servers.
- Advanced knowledge of SOAP/XML, REST/Json, and WebServices/APIs.
- Advanced knowledge in writing SQL queries and tuning the queries for optimization.
- Advanced knowledge of Office (Excel, Word, PowerPoint, Visio, Outlook).
- Good knowledge of MongoDB.
- Good knowledge of Spark/Hadoop.
- Experience with Trend Micro.
- Experience with OTRS ticketing system is a plus.
