Global Network Operations Specialist

hace 1 mes

Madrid, Madrid, España SGS A tiempo completo

About SGS

SGS is a leading global testing, inspection, and certification company, recognized as the world's benchmark for sustainability, quality, and integrity. With a network of 2,600 offices and laboratories, our 99,600 employees work together to enable a better, safer, and more interconnected world.

Job Summary

We are seeking a highly skilled Global Network Operations Specialist to support and enhance our Global Network Services. As a key member of our team, you will play a crucial role in implementing our global network strategy, ensuring optimal performance, and maintaining seamless connectivity across our global network infrastructure.

Key Responsibilities

  • Operate at scale, providing a vital link between different IT areas and stakeholders to support Global Network Services.
  • Help implement the global network strategy as defined at the group level in collaboration with the Network Lead.
  • Serve as a focal point of contact within the group for all network-related activities.
  • Lead the onboarding of key global network initiatives into operations.
  • Build and maintain strong relationships with both operational and non-operational counterparts.
  • Collaborate with Integration and Engineering teams to proactively and reactively identify and resolve issues with vendors and third-party network providers.
  • Manage critical network incidents at Level 3, ensuring swift and effective resolution to meet service SLA targets.
  • Participate in stakeholder meetings to discuss plans, issues, and achievements related to network operations.
  • Support Change Management and Problem Management processes to ensure network stability and performance.
  • Comply with SGS's Code of Integrity and Professional Conduct at all times.

Requirements

  • Tertiary or higher education in Computer Engineering, Information Systems Engineering, or a related discipline.
  • Networking certifications such as CCNA or CCNP.
  • ITIL Foundation level certification or higher is a distinct advantage.
  • Certification or proven experience with Riverbed SDWAN technology is a plus.
  • 5+ years of experience in similar roles within large, complex global networks (1,000+ sites).
  • Strong proficiency in network routing protocols and network security technologies.
  • Experience in software-defined networks and cloud-based security solutions.
  • Experience in planning, designing, and documenting SD-WAN architecture.
  • Experience in Incident, Problem, and Change Management.
  • Proven track record in managing escalated incidents to resolution.
  • Experience working with international customers and service providers.
  • Deep understanding of Customer Support and Service Level Management (ITIL).

Skills

  • Proficiency in English; additional languages are an advantage.
  • Strong team player with excellent interpersonal and collaboration skills.
  • Ability to work effectively under pressure and manage crisis situations efficiently.
  • Strong problem-solving skills, with the ability to evaluate information and formulate sound, practical judgments.
  • Ability to translate strategy into actionable plans and deliver superior results.

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